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Fan Portal FAQ

Fan Portal FAQ

The frequently asked questions we receive about our new Fan Portal

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(16)

My participation status is showing as "pending"?

We’re incredibly sorry for the confusion. The pending status shows when you’ve entered a promo where the recipients are randomly selected after the promo ends. All confirmed recipients will receive an email confirmation, and the email confirmation is the best way to know whether or not you’ll be rec

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Fan Portal FAQ

Why does my order status say cancelled?

We always want you to have a great experience when participating in our promos. We sincerely apologize that you were unable to receive your delivery. Unfortunately, we're unable to provide any further insight into why the order was cancelled. You can shoot us an Instagram DM https://fooji.info/insta

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Fan Portal FAQ

Do you have additional questions?

We always want you to have a great experience when participating in our promos. We sincerely apologize that you were unable to receive your delivery. You can shoot us an Instagram DM https://fooji.info/instagram-dm, X (fka Twitter) DM fooji.info/gofoojihelp or email help@fooji.com, and one of our Fo

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Fan Portal FAQ

My Fan Portal link says my "order is associated with another user"

We apologize for the confusion. Currently, the Fan Portal supports Twitch and Twitter orders. You can shoot us an Instagram DM https://fooji.info/instagram-dm, X (fka Twitter) DM fooji.info/gofoojihelp or email help@fooji.com, and one of our Fooji Fan Experience team members will look further into y

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Fan Portal FAQ

I'm unable to see the tracking for my most recent DoorDash delivery?

The tracking should be available once the order has been placed. If you're unable to locate your current DoorDash tracking it could be one of two possible scenarios:1. Your DoorDash tracking link has expired because the order has already been attempted several days ago.2. The order was placed manual

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Fan Portal FAQ

I have a delivery inquiry from over 14 business days ago?

Any request related to lost, mutilated, missing, canceled, returned, unclaimed or stolen prize(s) must be submitted within 14 calendar days of your notification of a confirmed order. All inquiries after this time frame will not be addressed. Further clarification on this policy can be found via the

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Fan Portal FAQ

How do I add an address?

To add an address go to the addresses section on the left and select + in the top right corner. Please note: We utilize Google Maps so your address should begin to populate when you start typing. Once your address is selected click the save button.

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Fan Portal FAQ

How do I log in to the Fan Portal?

Logging in is easy! All you need to do is visit fans.fooji.com or access the link from your confirmation email/success page and use our single sign on to sign in with X (fka Twitter) or Twitch. You’ll be automatically directed to your account.

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Fan Portal FAQ

Can I change my address once an order has been placed?

Unfortunately, once an order has been placed we’re unable to change any of the participation information. You can update your address for future promos through the Fooji Fan Portal. To add an address go to the addresses section on the left and select + in the top right corner. Please note: We utili

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Fan Portal FAQ

Why do you have my information stored?

All information provided during Fooji promos is completely secure and compliant with the most recent data privacy acts. We only use information to fulfill deliveries and it's not sold to any third parties. Here's a link to our privacy policy for further clarification: https://fooji.com/privacy/

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Fan Portal FAQ