My Fan Portal link says my "order is associated with another user"

Updated 

We apologize for the confusion. Currently, the Fan Portal supports Twitch and Twitter orders. You can shoot us an Instagram DM https://fooji.info/instagram-dm, X (fka Twitter) DM fooji.info/gofoojihelp or email help@fooji.com, and one of our Fooji Fan Experience team members will look further into your participation.