We always want you to have a great experience when participating in our promos. We sincerely apologize that you were unable to receive your delivery. Unfortunately, we're unable to provide any further insight into why the order was cancelled. Shoot us a Twitter DM @gofoojihelp (https://bit.ly/3yskZzD) or email us at help@fooji.com, and one of our Fooji Fan Experience team members will look further into your participation.