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Promos FAQ

Promos FAQ

The frequently asked questions from fans participating in Fooji promotions

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(37)

I'm stuck on a spinning wheel

Are you stuck on a spinning wheel while looking for coverage? That can happen when our fulfillment partner is receiving tons of traffic. Try coming back shortly to see if the volume has lightened up. If you’re still experiencing issues after 10-15 minutes please shoot @gofoojihelp a X (fka Twitter)

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Promos FAQ

What if my delivery gets canceled or returned back to the sender?

We always want you to have a great experience when participating in our promos. We sincerely apologize that you were unable to receive your delivery. Please shoot @gofoojihelp a X (fka Twitter) DM (https://bit.ly/3yskZzD) or email us at help@fooji.com, and one of our Fooji Fan Experience team member

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Promos FAQ

It’s been two hours, why hasn’t my order arrived/where’s my order?

We always try our best to deliver your on-demand delivery within our two-hour delivery time frame, but sometimes your DoorDash Dasher runs into traffic or has a delay caused by unexpected heavy weather. If you haven’t received your delivery by the end of day please shoot @gofoojihelp a X (fka Twitte

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Promos FAQ

What if my delivery is marked delivered, but I can’t find it?

This message means that your delivery has been delivered to you by one of our delivery partners. Have you double checked your front desk, mailroom, alternate entrance or with your security that may have received the delivery for you? If you’re still unable to locate the delivery after checking these

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Promos FAQ

Received "Uh oh...something went wrong" message

This message means that our promo is currently experiencing some higher demand that’s causing some minor delays. Try your link again shortly to see if things have cleared up. If your link doesn’t clear up soon, please shoot @gofoojihelp a X (fka Twitter) DM (https://bit.ly/3yskZzD) or email us at he

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Promos FAQ

Received "Eek something went wrong" message

Have you tried logging out and back into your participating X (fka Twitter) account? If that doesn’t work, try using your link on a different browser, device, wireless network, or in an incognito/private browsing session. If none of these methods troubleshoot your issue, please shoot @gofoojihelp a

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Promos FAQ

Where do I find your current career and job openings?

Head on over to https://fooji.com/company/careers to see if we have any openings that fit your qualifications.

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Promos FAQ

Why did I receive a survey for the promo?

We apologize for the confusion with the email. This survey was sent to all participants in the promo even if they didn't win a prize. Stay tuned for more upcoming promos, and plenty more chances to win free swag and food.

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Promos FAQ

Where can I find the delivery zones map?

You can access the delivery zone(s) map from the promotional rules link on the microsite.

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Promos FAQ

My item(s) arrived missing

We're sorry that part of your delivery arrived missing. You can shoot @gofoojihelp a X (fka Twitter) DM (https://bit.ly/3yskZzD) or email us at help@fooji.com, and one of our Fooji Fan Experience team members will look further into your participation.

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Promos FAQ