Fooji | Fan Support

Home

Fooji | Fan Support
Promos FAQ

Promos FAQ

The frequently asked questions from fans participating in Fooji promotions

Articles

(36)

Received "Eek something went wrong" message

Have you tried logging out and back into your participating X (fka Twitter) account? If that doesn’t work, try using your link on a different browser, device, wireless network, or in an incognito/private browsing session. If none of these methods troubleshoot your issue, you can shoot us an Instagra

Articles

•

Promos FAQ

Received "Uh oh...something went wrong" message

This message means that our promo is currently experiencing some higher demand that’s causing some minor delays. Try your link again shortly to see if things have cleared up. If your link doesn’t clear up soon, you can shoot us an Instagram DM https://fooji.info/instagram-dm, X (fka Twitter) DM fooj

Articles

•

Promos FAQ

What if my delivery is marked delivered, but I can’t find it?

This message means that your delivery has been delivered to you by one of our delivery partners. Have you double checked your front desk, mailroom, alternate entrance or with your security that may have received the delivery for you? If you’re still unable to locate the delivery after checking these

Articles

•

Promos FAQ

It’s been two hours, why hasn’t my order arrived/where’s my order?

We always try our best to deliver your on-demand delivery within our two-hour delivery time frame, but sometimes your DoorDash Dasher runs into traffic or has a delay caused by unexpected heavy weather. If you haven’t received your delivery by the end of day you can shoot us an Instagram DM https://

Articles

•

Promos FAQ

What if I can’t find my delivery?

We always want you to have a great experience when participating in our promos. We sincerely apologize that you were unable to locate your delivery. You can shoot us an Instagram DM https://fooji.info/instagram-dm, X (fka Twitter) DM fooji.info/gofoojihelp or email help@fooji.com, and one of our Foo

Articles

•

Promos FAQ

What if my delivery gets canceled or returned back to the sender?

We always want you to have a great experience when participating in our promos. We sincerely apologize that you were unable to receive your delivery. You can shoot us an Instagram DM https://fooji.info/instagram-dm, X (fka Twitter) DM fooji.info/gofoojihelp or email help@fooji.com, and one of our Fo

Articles

•

Promos FAQ

I'm stuck on a spinning wheel

Are you stuck on a spinning wheel while looking for coverage? That can happen when our fulfillment partner is receiving tons of traffic. Try coming back shortly to see if the volume has lightened up. If you’re still experiencing issues after 10-15 minutes you can shoot us an Instagram DM https://foo

Articles

•

Promos FAQ

What if I have food allergies or preferences?

Unfortunately, our food items are pre-selected based on what we’re delivering for the promo. Stay tuned because we may build an option to select vegetarian or other food allergy restrictions in the future.

Articles

•

Promos FAQ

How do I request a winners list for a promo

Would you like to request a winners list for a specific promo? If so, you can shoot us an Instagram DM https://fooji.info/instagram-dm, X (fka Twitter) DM fooji.info/gofoojihelp or email help@fooji.com, and one of our Fooji Fan Experience team members will look further into your participation.

Articles

•

Promos FAQ

Why is this promo unavailable in Florida?

Unfortunately, this promo was outside the parameters of the legal guidelines for a promotion to take place in Florida.For further clarification please feel free to reference the promo rules on your link, and these Florida Game Promotions / Sweepstakes guidelines: https://www.fdacs.gov/Business-Servi

Articles

•

Promos FAQ