We’re incredibly sorry for the confusion! You’ll receive this message when there has been more than one attempt to participate with any matching personal info, or your browser has been refreshed on the single use microsite. Once you reach this status, it can’t be reversed for the current promo. Unfortunately, we’re not at liberty to clarify any further what might cause your account to reach this status, as that information is part of our protection policy. The status will reset after the promo has ended, so stay tuned for more upcoming promos.